Privacy Policy
We value your privacy and are committed to protecting any personal information you share with us through this website.
1. Information We Collect
When you interact with our site, we may collect:
- Your name, email address, and phone number
- Details related to your service request (such as address, type of furniture, photos)
- Any additional information you choose to provide via forms, chat, or email
We do not collect or store payment details through this website.
2. How We Use Your Information
The information you provide may be used to:
- Respond to inquiries and service requests
- Schedule and confirm appointments
- Provide updates related to your booking or our services
- Improve our services and customer experience
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We apply reasonable technical and organizational measures to protect your information. However, please note that no method of electronic transmission or storage is 100% secure.
4. Third-Party Tools
Our website may use third-party services (such as Google Maps or integrated form providers). We are not responsible for the way these third parties handle your data.
5. Your Rights
You have the right to request access, correction, or deletion of your personal data at any time by contacting us at:
📧 yourcleancouch@gmail.com
6. Updates to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on this page with the date of revision.
Service policy
We offer reliable upholstery cleaning in New York for families who value safety and comfort.
To ensure the highest quality and efficiency during each appointment, a minimum service order of $99 is required. This policy allows us to allocate the necessary time, professional equipment, and cleaning solutions to deliver the best results for every client.
Why a Minimum?
Our process includes travel, setup, and the use of professional-grade equipment. By setting a minimum, we’re able to maintain consistent service standards, offer competitive pricing, and ensure every client receives the same attention to detail - whether we’re cleaning a single chair or a full sectional.Orders Under $99.
If the total of selected services is less than $99, the invoice will be adjusted to reflect the minimum service requirement. This ensures that each visit covers the essential preparation and travel costs associated with sending a professional technician to your home.Combining Services Combining Services.
Clients are encouraged to combine multiple items (for example, adding a rug, mattress, or dining chairs to a sofa cleaning) to meet or exceed the $99 minimum. This is often the most cost-effective way to maximize the value of your appointment.FAQ
Our deep cleaning process uses professional hot-water extraction equipment. The machine sprays water and cleaning solution deep into the fabric and then immediately extracts it back out. This helps remove dust, body oils, allergens, and everyday buildup that accumulates inside the furniture over time.
Steps:
• Pre-treatment for stains and dirt
• Hot-water extraction with professional equipment
• Deep rinse + moisture extraction
• Final grooming for an even, clean finish
Our multi-step cleaning process typically takes 30 minutes and up, depending on the size of the item and the level of contamination. For example, a mattress may take around 20–30 minutes, while a large sectional sofa can take over an hour.
Drying time depends on the fabric type, room temperature, and ventilation. On average, a sofa takes around 10-12 hours to fully dry. Smaller items like chairs may dry faster, while thicker cushions or mattresses may take longer if airflow is limited.
Keeping windows open or maintaining good airflow in the room helps the furniture dry more quickly and evenly.
Fast drying option available upon request. Express drying can reduce the drying time by approximately half.
All of our cleaning products are pet- and kid-friendly. Most of our clients are families with children and pets, so using safe products is very important to us.
Yes, we have. Most property management offices provide a sample with the exact wording. Once we receive it, we’ll be happy to issue the certificate right away.
Fabric protection helps extend the results and keep the couch looking fresh for longer.
It slows down how quickly dust and everyday residue penetrate the fabric, allowing the upholstery to stay cleaner over time. It works similarly to a water-repellent treatment by creating a protective barrier that helps prevent dust and light spills from absorbing into the fibers as quickly.
While it is not a permanent coating, the protection typically lasts for several months, depending on usage and care. It also makes routine maintenance and spot cleaning easier and helps reduce the likelihood of stains setting into the fabric.
We accept cash, credit, and debit cards. Please note that if you choose to pay in cash, the total will not include sales tax or processing fees.
If your total is less than $99, the service will still be billed at $99, as this is our minimum order requirement. Orders below this amount do not cover operational costs and are priced accordingly
Our team consists of trained professionals who understand fabrics, stain chemistry, and advanced cleaning techniques. Every technician is background-checked and committed to delivering spotless results with care.
Unfortunately our technicians do not move large furniture pieces such as couches or beds. In most cases, clients prepare and clear the areas they would like cleaned beforehand.
However, lighter items such as chairs or small coffee tables can usually be moved by the technician if needed.