Privacy Policy
We value your privacy and are committed to protecting any personal information you share with us through this website.
1. Information We Collect
When you interact with our site, we may collect:
- Your name, email address, and phone number
- Details related to your service request (such as address, type of furniture, photos)
- Any additional information you choose to provide via forms, chat, or email
We do not collect or store payment details through this website.
2. How We Use Your Information
The information you provide may be used to:
- Respond to inquiries and service requests
- Schedule and confirm appointments
- Provide updates related to your booking or our services
- Improve our services and customer experience
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We apply reasonable technical and organizational measures to protect your information. However, please note that no method of electronic transmission or storage is 100% secure.
4. Third-Party Tools
Our website may use third-party services (such as Google Maps or integrated form providers). We are not responsible for the way these third parties handle your data.
5. Your Rights
You have the right to request access, correction, or deletion of your personal data at any time by contacting us at:
📧 yourcleancouch@gmail.com
6. Updates to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on this page with the date of revision.
Service policy
We offer reliable upholstery cleaning in New York for families who value safety and comfort.
To ensure the highest quality and efficiency during each appointment, a minimum service order of $99 is required. This policy allows us to allocate the necessary time, professional equipment, and cleaning solutions to deliver the best results for every client.
Why a Minimum?
Our process includes travel, setup, and the use of professional-grade equipment. By setting a minimum, we’re able to maintain consistent service standards, offer competitive pricing, and ensure every client receives the same attention to detail - whether we’re cleaning a single chair or a full sectional.Orders Under $99.
If the total of selected services is less than $99, the invoice will be adjusted to reflect the minimum service requirement. This ensures that each visit covers the essential preparation and travel costs associated with sending a professional technician to your home.Combining Services Combining Services.
Clients are encouraged to combine multiple items (for example, adding a rug, mattress, or dining chairs to a sofa cleaning) to meet or exceed the $99 minimum. This is often the most cost-effective way to maximize the value of your appointment.FAQ
Our multi-step cleaning process typically takes 30 minutes and up, depending on the size of the item and the level of contamination. For example, a small ottoman may take around 20–30 minutes, while a large sectional sofa can take over an hour.
If you contact us in the morning, we’ll do our best to send a technician the same evening. For inquiries made later in the day, the earliest availability is the next day. Urgent same-day appointments come with a $50 rush fee.
Material Diagnosis: We inspect the fabric to identify the best cleaning method.
Pre-Treatment: We apply eco-friendly pre-spray treatments to loosen stains and embedded dirt.
Deep Cleaning: We use hot water extraction, dry foam, or low-moisture techniques depending on the fabric.
Rinse & Extraction: All residues are rinsed and extracted to prevent mold or odor.
Drying time depends on the fabric type, room temperature, and ventilation. On average, a sofa takes around 8 hours to fully dry. Smaller items like chairs may dry faster, while thicker cushions or mattresses may take longer if airflow is limited.
Fast drying option available upon request.
We accept cash and all major credit and debit cards. Payment is due upon completion of the service.
If your total is less than $99, the service will still be billed at $99, as this is our minimum order requirement. Orders below this amount do not cover operational costs and are priced accordingly
Our team consists of trained professionals who understand fabrics, stain chemistry, and advanced cleaning techniques. Every technician is background-checked and committed to delivering spotless results with care.